How can I reschedule delivery?
Reply to the courier's delivery message with a new day, or message us and we will arrange it.
With the courier
When your parcel is out for delivery the courier sends an SMS or WhatsApp message. Reply to it, or use the link inside it, to pick another day or time window.
Through us
Message us on WhatsApp with your order number and the day that suits you, and we will pass it to the courier.
We hold parcels for up to five working days; after that they return to us and we will contact you.
Was this answer helpful?