Question 1

Where is my order?

Accepted Answer

Open Orders in your account: every order shows its stage, from placed to delivered, updated by us as it moves.

Question 2

Why was only part of my order delivered?

Accepted Answer

Larger orders sometimes ship in more than one parcel; each shipment is listed separately on the order page.

Question 3

Can I cancel my order?

Accepted Answer

Yes, until it ships: open the order in your account and choose Cancel Order. We email you a code to confirm.

Question 4

I am having issues placing an order, what do I do?

Accepted Answer

Most checkout issues are a payment decline or an out-of-stock size; here is what to check first.

Question 5

How can I change my language preference?

Accepted Answer

Use the English | العربية switch in the top bar; it keeps you on the same page.

Question 6

What are the delivery options?

Accepted Answer

One option, everywhere in the UAE: Express delivery in 3–5 working days, free on every order.

Question 7

How can I reschedule delivery?

Accepted Answer

Reply to the courier's delivery message with a new day, or message us and we will arrange it.

Question 8

Can my order be dispatched internationally?

Accepted Answer

Not yet — wearon.co delivers within the United Arab Emirates only.

Question 9

My order has been dispatched, what's next?

Accepted Answer

You get a dispatch email, the courier messages you on the day, and your order arrives within 3–5 working days of placing it.

Question 10

Can I change the delivery address on my order?

Accepted Answer

Before dispatch, message us and we will update it; after dispatch, the courier can redirect within the same emirate.

Question 11

What if I received a damaged or faulty item?

Accepted Answer

Tell us within 7 days of delivery with a photo; we collect the piece at our cost and replace or refund it.

Question 12

How does sign-in with a code work?

Accepted Answer

There are no passwords: enter your email, we send a 6-digit code, and you are in.

Question 13

I didn't receive my sign-in code

Accepted Answer

Check spam, wait a minute, then use Resend code; make sure the email address is spelt correctly.

Question 14

How do I update my details?

Accepted Answer

Everything lives under Settings: name, phone, location, addresses, saved cards, size and preferences.

Question 15

How do I delete my account?

Accepted Answer

Settings → Account Details → Delete. We email you a code to confirm and the account closes at once.

Question 16

How do I return my order?

Accepted Answer

Ask us within 7 days of delivery — from your account or on WhatsApp — and we collect the piece from you, free.

Question 17

How do I exchange for another size?

Accepted Answer

Choose Exchange when you request the return within 7 days and tell us the size; we collect the original and send the new one.

Question 18

When will I be refunded?

Accepted Answer

We refund within 7 days of receiving your return; card refunds then take 5–10 working days to show.

Question 19

What can't be returned?

Accepted Answer

Pieces that are worn, washed or missing tags, and items sealed for hygiene once opened.

Question 20

How can I pay using Apple Pay?

Accepted Answer

On an iPhone, iPad or Mac with Apple Pay set up, choose Apple Pay at the top of the payment step.

Question 21

What payment options can I use?

Accepted Answer

Apple Pay, Visa and Mastercard credit or debit cards, or Cash on Delivery.

Question 22

How does Cash on Delivery work?

Accepted Answer

Choose Cash on Delivery at checkout and pay the courier the exact amount in cash when the parcel arrives.

Question 23

Can I get an invoice?

Accepted Answer

Yes — every order has an invoice; open the order and choose Print Invoice.

Question 24

How do I find the right size and fit?

Accepted Answer

Every product page has a Size Guide with body measurements; between sizes, go up for relaxed pieces and down for fitted ones.

Question 25

How do I care for my pieces?

Accepted Answer

Care needs vary by garment. Follow the care instructions supplied with the piece, and contact us if you need help.

Question 26

Are colours shown accurate?

Accepted Answer

Screens and their settings can affect how colours appear. Review the product photos and selected colour option before ordering.

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