Returns & Refunds Policy

YOUR STATUTORY RIGHTS COME FIRST. Nothing in this policy reduces your rights as a consumer under UAE law. Where the law gives You a right to return or reject a piece, that right applies in full, regardless of the conditions below, which describe our standard returns service.

1. THE 7-DAY WINDOW

Every wearon.co piece is made to be worn and kept. If something is not right, You may request a return or an exchange within 7 days of delivery. Pieces must be returned unworn, unwashed and undamaged, in their original condition, with all original tags, hygiene seals and packaging intact. Pieces that arrive worn, scented, altered or with tags or seals removed fall outside our standard return conditions and will be sent back to You. Every return is inspected and its condition recorded on arrival.

2. HOW TO REQUEST A RETURN

1. Sign in, open Orders, choose the order and select Start a return or exchange within 7 days of delivery — or simply message us on WhatsApp or by email with your order number.
2. Tell us which piece(s), the reason, and whether You want a Refund or an Exchange.
3. We confirm within one working day and arrange a courier pickup from your address.
4. Hand the piece(s) to the courier, securely packed with all tags and seals intact.

3. RETURN SHIPPING IS FREE

We arrange and pay for the courier collection of every return and exchange within the United Arab Emirates. Please do not post pieces back yourself; parcels sent without our arrangement cannot be traced and are not our responsibility until received.

4. REFUNDS: METHOD, INSPECTION AND TIMING

We inspect returns within 3 working days of collection and complete every refund within 7 days of receiving the piece. Refunds are made to the original payment method: card and Apple Pay refunds are initiated once inspection is approved and your bank typically posts them within 5–10 working days; Cash on Delivery orders are refunded by bank transfer to the account You provide. We do not issue store credit.

5. EXCHANGES

Choose Exchange when requesting the return and tell us the size or colour You would like instead. Our team confirms availability by email within one working day and reserves the piece; the exchange ships once the original is collected and inspected. One exchange per piece, within the 7-day window. If the requested piece is unavailable, we refund instead.

6. FAULTY, DAMAGED OR INCORRECT PIECES

If a piece arrives faulty, damaged in transit, or is not what You ordered, this is on us and is not subject to the change-of-mind conditions. Tell us as soon as You notice, and within 48 hours of delivery where possible, with your order number and a photo. We collect the piece at our cost and replace it or refund You in full.

7. FINAL-SALE AND NON-RETURNABLE PIECES

For hygiene, safety and fairness, the following are final sale for change-of-mind returns: pieces sealed for hygiene once the seal is broken; personalised or made-to-order pieces. These exclusions do not limit your statutory rights in respect of faulty goods.

8. DELIVERY AND NON-RECEIPT

Every order shows its stage in your account and delivery is confirmed by the courier. If your order does not arrive, or a parcel is short or damaged on arrival, tell us within 30 days of the expected delivery date so we can trace it with the courier and put things right.

9. QUESTIONS

Returns help: hi@wearon.co or WhatsApp +971 55 232 0016. Refund status and finance questions: returns@wearon.co.