Returns & Refunds

Your statutory rights come first

Nothing in this policy reduces your rights as a consumer. Where the law that applies to you gives you a right to cancel, return or reject an item, that right applies in full — regardless of the conditions and process described below, which set out our standard returns service and any additional goodwill we offer.

If you are a consumer in the EU or UK, your statutory right of withdrawal and your rights in respect of faulty goods are described separately in the sections below, and are not limited by our standard return conditions.

Our 14-day return window

Every Wearon Studio piece is made to be lived in and kept. If something is not right, you may request a return within 14 days of delivery. This window meets and protects your statutory rights, including the right of withdrawal where it applies to you — and your statutory withdrawal and faulty-goods rights, set out below, are not limited by these standard conditions.

For our standard returns service, items should be returned unworn, unwashed and undamaged, in their original condition, with all original tags, hygiene seals and packaging intact. Items that arrive worn, scented, altered or with tags or seals removed fall outside our standard return conditions and will be sent back to you. Holding to these conditions is how we protect the quality and integrity of every garment for the next person who receives it.

Returns are inspected and their condition recorded against your authorization number on arrival, so that every return is assessed fairly and on the same terms.

How to request a return (authorization required)

Our standard returns service runs on prior authorization, so that we can match each parcel to its order. Please request a return before sending anything back — we are only able to accept parcels covered by an approved Return Authorization, and we cannot refund items returned without one.

1. Sign in, open Orders, choose the relevant order and request a return for the items you would like to send back, within 14 days of delivery.

2. We review your request against the conditions above and, once approved, email you a Return Authorization (RMA) with the return address and clear instructions.

3. Once your RMA is approved, please ship the items back within 14 days of authorization. Pack them securely in their original packaging with all tags and seals intact, and clearly mark your authorization so we can match it to your order on arrival.

Parcels sent without an approved authorization are held for 30 days for you to arrange collection at your own cost; we are not able to refund items returned this way. For help starting or completing a return, contact info@wearonstudio.com and we will guide you through it.

Return shipping

Because we export worldwide, return shipping for change-of-mind returns is arranged and paid by you. We recommend a tracked, insured service, as we cannot be responsible for parcels that are lost or damaged in transit back to us.

Keep your tracking number until your refund is complete. Any import duties or taxes incurred on a returned parcel are the sender’s responsibility.

The only exception is a faulty or incorrect item, where we cover the cost of return — see below. If you are an EU or UK consumer exercising your statutory right of withdrawal, you still pay the return shipping, but we refund your outbound delivery charge as set out in that section.

Refunds: method, inspection and timing

Once your authorized return reaches us, our team inspects it against the conditions above. We inspect returns within 3–5 business days of arrival, and aim to complete inspection and process every refund within 14 days of receiving your return.

When approved, you choose how you are refunded: instant store credit, added to your wallet immediately and never expiring — the fastest, friction-free option — or a refund to your original payment method. A refund to your original payment method is always available for any eligible return; store credit is simply the faster alternative you may choose, never a substitute we impose.

Refunds to the original payment method are initiated promptly once inspection is approved; your bank or card issuer then typically takes a further 5–10 business days to post the credit. Store credit is available to spend straight away.

Our Returns & Refunds Policy is published on our site, presented at checkout, and forms part of the Terms of Service you accept when you place your order. Every return is tracked and its condition recorded against your authorization, so refunds are issued fairly, to the original payer, with a clear record on both sides. For the status of a refund, or any finance and payment question, email payments@wearonstudio.com.

EU & UK statutory right of withdrawal

If you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase. You have 14 days from the day you receive your order to tell us you are cancelling — a clear statement is enough, and you do not need our prior approval. Emailing info@wearonstudio.com with your order number is sufficient; our RMA process above is a recommended convenience, not a precondition for this right.

After telling us, you have a further 14 days to return the goods. You may handle and try items on as you would in a shop without losing your refund; where items have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a proportionate deduction for any diminished value — we will not refuse your refund.

We refund you within 14 days of being told you are cancelling, and may withhold the refund until we receive the goods back or you provide proof of postage, whichever is sooner. We refund to your original payment method (store credit remains available only if you choose it). We also refund the standard outbound delivery charge you paid, and may retain only the extra cost of any premium or express delivery you selected. You pay the cost of returning the goods.

Final-sale and non-returnable items

For hygiene, safety and fairness, the following are, as a general rule, final sale for change-of-mind returns:

• Sale, markdown and promotional items

• Intimates, swimwear and hosiery — sealed for hygiene; non-returnable only once the hygiene seal is broken

• Pierced jewellery — sealed for hygiene; non-returnable only once the hygiene seal is broken

• Personalised, customised or made-to-order items

• Gift cards

Any additional non-returnable status is noted on the relevant product page. These exclusions apply to change-of-mind returns and do not limit your statutory rights, including any non-waivable right of withdrawal or rights in respect of faulty goods where those apply to you — discounted and sale items still carry the statutory withdrawal right for EU and UK consumers.

Faulty or incorrect items

If an item arrives faulty, damaged in transit, or is not what you ordered, this is on us — and your rights here are not limited to the 14-day change-of-mind window. Please tell us as soon as you notice an issue, and within 30 days where possible. Contact info@wearonstudio.com with your order number and, if you can, a photo of the issue to help us resolve it quickly.

Once confirmed, we cover return shipping and will replace the item or issue a full refund to your original payment method, including any original shipping paid. This does not limit your statutory rights: for example, the UK short-term right to reject runs for at least 30 days, and EU consumers benefit from a minimum two-year guarantee period, with longer remedies available under the consumer law that applies to you.

Delivery and non-receipt

Every order ships with tracking, and delivery is confirmed by carrier tracking or proof of delivery. If your order does not arrive, or a parcel is short or damaged on arrival, please tell us promptly — and in any event within 30 days of the expected delivery date — by emailing info@wearonstudio.com with your order number, so we can trace it with the carrier and put things right.

Questions and contact

For general return help, email info@wearonstudio.com.

For refund status, or any finance and payment questions, email payments@wearonstudio.com.

We are happy to help you find the right size or piece before you buy, so the one you keep is the one you love.