I am having issues placing an order, what do I do?
Most checkout issues are a payment decline or an out-of-stock size; here is what to check first.
Quick checks
- Size sold out? A greyed-out, struck-through size is out of stock. Tap it to sign up for a restock alert.
- Card declined? Check the card number, expiry and security code, or try another card. Your bank may ask you to approve the payment in its app (3-D Secure).
- Apple Pay not showing? It appears only on devices with Apple Pay set up.
- Address not accepted? We deliver within the United Arab Emirates only; choose your emirate from the list.
Still stuck?
Message us on WhatsApp with a screenshot of the message you see and we will complete the order with you.
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